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GDPR in our online shop

We'll keep things simple and explain to you what you should know...

There are new changes in European privacy law, this means all businesses now have to take greater care of your personal information and this includes how they collect, use and protect it. There have always been laws around data and on the 25th May, the current regulations are being refreshed and replaced by the General Data Protection Regulation (GDPR for short).

At its heart, GDPR wants to better reflect the modern world we live in and make sure our personal information is kept safe and secure by businesses that use it. It's a good thing for all of us.What is personal data?From your name and address to unique account numbers, any information that can identify you can be classed as personal.

This information is used by a vast array of organisations from your employer storing your personal details at work, to how your favourite shop targets you with their promotional offers.Under the new rules, businesses are now required to take greater care over your personal information and how it's used.

What does the regulation say?

The new regulation aims to put you in further control of your information. You now have additional rights & this includes the right to access the information companies hold so you can understand what companies know about you. More information can be found in our privacy notice at the bottom of this page.

Above all, the GDPR module we implemented in our website, allow any registered user to access, delete or modify ANY personal data that is stored on our website or the provider webserver. You can access that module HERE.

If you have questions about it, don't worry. Just email us at office@doctor-ismart.co.uk


What about your private data?

Your private data was safe before 25th of May 2018 and it will be safe from now on. We haven't changed the security because it prooved to be unbreakable. In addition to that, we will keep you informed about our security changes over time and we will always try to be transparent with you when you need any information about your private data collection.

How we use your private data?

We use your personal data to provide goods and services to you and to enter into and administer any credit accounts or financial services products you may have with us.

We will use your personal data in the following ways:To provide goods and services and to manage your retail account including administering payments, returns and responding to queries.To assess whether to offer you a credit facility and for ongoing administration of any credit facility. This includes accessing and sharing information with the Credit Reference Agencies.

  • To administer any financial services products that you have.
  • To administer any prize draw or competition you may enter.
  • To analyse your shopping preferences or how you interact with or use our websites.
  • For research and statistical purposes.
  • To send you special offers or discounts and to tell you about our products and services.

You control your preferences in respect of how your personal data is used for marketing and you can change these preferences when you log in to My Account.

To record and monitor outbound and inbound telephone conversations with you to ensure consistent service levels, to prevent or detect fraud, to resolve queries and complaints and for performance management and training purposes.

We will collect personal data directly from you when you purchase goods or services, apply for a credit account or other financial services products, or change any of your details (such as your name or address) via My Account. We require you to provide personal data in order to assess whether to enter into a contract with you or to perform our contract with you and if you do not provide the personal data we request, we will be unable to enter into or fulfil this contract.We obtain data from third party sources such as credit reference agencies, fraud prevention agencies and publicly available information relating to you on the internet (for example on social media websites).We may also obtain personal data from third party companies for the purposes of sending marketing communications to you. Such marketing communication may be sent by ourselves or by the third parties. These third parties must check you have given your permission for such contacts to take place.