Did you buy your CDMA or GSM phone from a service provider? Then you most certainly know that your device works only with that carrier. During the contract period, you can always contact us for a device unlocking service. Just place the order, send your device to us and we will unlock it, test it and return it to you fully functional and able to connect to any other supported carrier.
Also, during the unlocking procedure, you can check your order status in your account, at the order details section.